Remote Assistance Tested Solutions

Requirements:

• Good Wi-Fi connection in the factory
• Devices with a camera (smartphones, tablets, smartglasses)
• Software license (per user => device)

Inkwire

Communication: Smartphone <=> Tablet

• Android application (free)
• Screenshare over Wi-Fi
• Audio can be shared optionally
• Pointer on remote screen

Application unstable, a lot of delay on screen

Wizzeye

Communication: Smartglasses <=> Browser

• Iristick Application
• Screenshare over Wi-Fi
• Audio is automatically shared
• No annotations are supported

Limited software functionality

Vuzix Remote Assist

Communication: Smartglasses <=> Tablet

• Vuzix application
• Screenshare over Wi-Fi
• Audio is optionally shared
• Annotations on glasses through tablet
• Screen freezes for comments

Screen freezes has too long duration (15s)

TeamViewer Pilot

Communication: Smartphone/glasses <=> Tablet

• Application for multiple devices
• Screenshare over Wi-Fi
• Audio is optionally shared
• Annotations on both screens
• Screen freezes for commentary

Good results, lots of functionality and fast

Passerelle Remote Support

Communication: Smartphone/glasses <=> Tablet/PC

• Browser and tablet/smartphone application
• Screenshare over Wi-Fi
• Audio is optionally shared
• Annotations on both frozen and moving screen
• Pointer is available
• Request support through mail or text

Microsoft Teams and Dynamics 365 Remote Assist

Communication: Smartphone/glasses <=>Tablet/PC

• Teams application on PC/mobile
• Remote Assist app for Hololens and some smartphones/tablets
• Screenshare over Wi-Fi
• Audio can be optionally shared
• Annotations on frozen screen
• Request support by calling a contact person (only internal)

Overview

Smartglass	Camera	Applications tested	Feedback test	Solutions tested
Vuzix M400	12.8 MP for pictures, 4K video.	Vuzix Remote Assist Microsoft Dynamics 365 Remote Assist	Audio Image Quality Annotations	If Teams is used, the screen can be followed by other experts Bluetooth for audio
Iristick Z1	5MP central camera (full hd), 5MP with 5x zoom camera at the side (720p)	Passerelle Wizzeye	Zoom Stability Audio Complex to wear Image quality
Microsoft Hololens & Hololens 2	Mixed Reality	Microsoft Dynamics 365 Remote Assist	Image quality Annotations colors Audio Wearability	Hololens 2 is more ergnomic
Realwear HMT-1	16MP with image stabilised, 1080p for video	Microsoft Dynamics 365 Remote Assist	Image quality Annotations Audio	Similar to Vuzix M400