Remote Assistance Tested Solutions
Requirements:
- Good Wi-Fi connection in the factory
- Devices with a camera (smartphones, tablets, smartglasses)
- Software license (per user => device)
Inkwire
Communication: Smartphone <=> Tablet
- Android application (free)
- Screenshare over Wi-Fi
- Audio can be shared optionally
- Pointer on remote screen
Application unstable, a lot of delay on screen

Wizzeye
Communication: Smartglasses <=> Browser
- Iristick Application
- Screenshare over Wi-Fi
- Audio is automatically shared
- No annotations are supported
Limited software functionality

Vuzix Remote Assist
Communication: Smartglasses <=> Tablet
- Vuzix application
- Screenshare over Wi-Fi
- Audio is optionally shared
- Annotations on glasses through tablet
- Screen freezes for comments
Screen freezes has too long duration (15s)

TeamViewer Pilot
Communication: Smartphone/glasses <=> Tablet
- Application for multiple devices
- Screenshare over Wi-Fi
- Audio is optionally shared
- Annotations on both screens
- Screen freezes for commentary
Good results, lots of functionality and fast

Passerelle Remote Support
Communication: Smartphone/glasses <=> Tablet/PC
- Browser and tablet/smartphone application
- Screenshare over Wi-Fi
- Audio is optionally shared
- Annotations on both frozen and moving screen
- Pointer is available
- Request support through mail or text

Microsoft Teams and Dynamics 365 Remote Assist
Communication: Smartphone/glasses <=>Tablet/PC
- Teams application on PC/mobile
- Remote Assist app for Hololens and some smartphones/tablets
- Screenshare over Wi-Fi
- Audio can be optionally shared
- Annotations on frozen screen
- Request support by calling a contact person (only internal)

Overview
Smartglass | Camera | Applications tested | Feedback test | Solutions tested |
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Vuzix M400 | 12.8 MP for pictures, 4K video. |
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Iristick Z1 | 5MP central camera (full hd), 5MP with 5x zoom camera at the side (720p) |
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Microsoft Hololens & Hololens 2 | Mixed Reality |
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Realwear HMT-1 | 16MP with image stabilised, 1080p for video |
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